Home
Council on Energy, Environment and Water Integrated | International | Independent

Humans of CEEW

Council on Energy, Environment and Water (CEEW), New Delhi
IT Administrator

Terms of Reference

Council on Energy, Environment and Water (CEEW) has been Great Place to Work-Certified™.

At CEEW, we are deliberate about what we stand for (and what we don’t stand for!) as an employer. So, if the below description strikes a chord, we would love to hear from you!

At CEEW, we build careers in public policy

  • We offer strong visionary leadership – with emphasis on research and impact at scale
  • We actively promote leadership by initiative
  • We celebrate talent and ambition
  • You will be surrounded by smart people who will challenge you and help you grow
  • You will learn faster than your peers in other organisations
  • Curiosity and irreverence as well as responsibility come together at CEEW
  • You will get above-market remuneration
  • We provide a safe space for all
  • At CEEW, your life is your example for others

Designation Offered: IT Administrator

Job Location: New Delhi, India

Reporting to: Administrative Officer

Purpose

CEEW seeks to hire an Information Technology Administrator to look after the smooth functioning of its end-to-end IT operations. The person should demonstrate an advanced level of IT expertise, innovation and internal customer service orientation. The role-holder will work closely with the Operations team to build and maintain the infrastructure and network requirements at the New Delhi office as well as the project office in Lucknow. He/ she should also be aware of industry practices as well as have the ability to strategically plan to keep the organisation “ahead of the curve” in its IT roadmap and architecture. Also, given the current scenario, familiarity with various webinar platforms to host CEEW’s strategic meeting and events is a ‘must-have’ for this role.

Job duties and responsibilities

Infrastructure and network administration and management

  • Define network policies and procedures
  • Fully support, configure, maintain and upgrade CEEW’s networks
  • Install and integrate new server hardware and applications
  • Set up user accounts, permissions and passwords
  • Upgrade systems and processes as required for enhanced functionality and security issues resolution
  • Keep an eye out for needed updates
  • Apply operating system updates, patches and configuration changes
  • Provide technical support for LAN, wireless LAN, PCs, network printers, webinars/virtual meetings
  • Support and troubleshoot Windows XP, 7, 8, 10 and Microsoft Office 2007, 2010, 2013, 2016 and any other authorized desktop applications
  • Maintain infrastructure, including firewalls, databases, malware protection software and other processes
  • Expertise in configuration and management of Apple products
  • Remote administration using VNC and remote desktop tools

IT management

  • Understanding the functioning, features, best practices of various virtual platforms to be able to conduct key meetings and webinars effectively; Being able to project manage, test-pilot and lead these events effectively from an IT perspective; Anticipate and trouble-shoot issues successfully
  • Provide support to the Administrative Officer in assessing laptop requirements, equipment and ensuring quality across IT/ IT-related products in the procurement process. Resolve problems reported by end users
  • Manage inventory of all IT equipment assigned to staff; Tagging and physical verification of IT equipment on regular basis
  • Manage Cyberoam efficiently and provide feedback
  • Evaluate and recommend new technologies and innovations for adoption
  • Provide all required documentation and information for IT audits
  • Manage CCTV, Biometric devices and Epabx system
  • Perform data backups and disaster recovery operations
  • Lead special initiatives and projects, related to IT, as and when they arise

Stakeholder management

  • Communicate information around IT systems, policies and procedures to the team pro-actively and effectively
  • Display customer service orientation across teams; Resolve all IT-related queries and issues arising from staff
  • Partner with outreach (communications) team extensively to deliver on virtual events and meetings
  • Provide succinct updates to the Operations team and Leadership (as and when required) across IT aspects
  • Plan and provide relevant IT trainings to staff on a periodic basis (e.g. Zoho from a systems perspective)

Selection Criteria

Education

  • Bachelor Degree in Computer Science or other relevant subject from a recognised university
  • Trained in computer hardware, networking and troubleshooting

Experience

  • Minimum 5 years’ experiences in the field of computer hardware and software, trouble shooting, networking and data management
  • Previous experience in working with donor funded projects, if preferable but not necessary

Key skills

  • Technical skills are essential especially in MS Office, Adobe reader/writer, Installation of Tally, Macbook troubleshooting etc.
  • Previous experience with Webex platforms
  • Knowledge of coding language will be an added advantage
  • Hands on experience in networking, routing and switching
  • Excellent knowledge of best practices around management, control, and monitoring of office infrastructure
  • Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution
  • Ability to set up and configure hardware.
  • Familiarity with backup and recovery software and methodologies
  • Project management acumen with an ability to actively listen and “close the loop”

Compensation

Competitive compensation – commensurate to the experience and matching the best of standards adopted by industry or other similar organizations for similar roles.

Application Process

Interested candidates are requested to send their CV and cover letter explaining their interest in the position (in one PDF) and send it to jobs@ceew.in with 'Application – IT Administrator’ as the subject line.Last date to receive application is 16 September 2020. We are an equal opportunities employer and female candidates are encouraged to apply. Applications will be reviewed on a rolling basis. Only shortlisted candidates will be notified by us.

Only shortlisted candidates will be contacted. We appreciate your interest.